Help & FAQs
General Information
How do I place an order?
At Chloe's Jewellers, we strive to make your ordering experience as seamless as possible. To place an order, select the item you wish to purchase, and you will be directed to a page displaying detailed specifications, including price and weight. Click 'Add To Bag' to add the item to your shopping basket.
Your shopping cart functions like a physical shopping cart, allowing you to hold items while you continue browsing. When you add an item, you'll be redirected to your cart, where you can review your selections and see the total price before shipping costs are applied. You can access your cart anytime by clicking the icon at the top right of the website.
Once you've added all desired items, click 'Checkout' to proceed with your order where you'll be taken to the checkout page. Please verify all information and ensure accuracy. You can specify a different delivery address if needed and choose to pay via PayPal or other options.
To complete your order, confirm your details and payment method, then enter your card details and address again. After payment verification, you'll receive an order confirmation email, and your order will be processed shortly.
What is my 'Cart' and how do I use it?
Think of a shopping cart you use in a store. You can add or remove items at any time. To add an item, click 'Add To Bag,' and you'll be taken to your cart. Here, you can adjust your selections or remove items. You can either checkout or continue shopping. To access your shopping bag without adding a product, click the icon at the top right corner of the page.
How secure are my credit card details?
We pride ourselves on top-notch security to ensure your personal information is safely transferred.
How do I know if you have received my order?
After placing your order, you'll receive a confirmation email with a summary of your order, total cost, and an order number for reference. Once your order is dispatched, you'll receive another email confirming it's on its way.
How long will it take to process my order?
Order processing times vary based on verification checks. Your bank may require security checks to validate your purchase. If all details match and are verified, your order will be processed quickly. If issues arise, our staff may contact you for additional verification.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible before dispatch. Email or phone us with your order number, and if it's still processing, we may be able to cancel it. If it has been dispatched, refer to our returns policy for further steps.
Can I track my package?
Tracking details will be provided in your dispatch email.
How is my order packaged?
All orders are sent in discreet packaging, such as plain envelopes or brown boxes, with no reference to Chloe's Jewellers on the package.
I think my package is lost, what can I do?
If you believe your package is lost, contact us for assistance. Our team will help you work with the courier to resolve the issue.
How do I know that you are a legitimate business?
Established in 1974, Chloe's Jewellers is a reputable jewellery shop based in London. Our contact page features our shop address, phone number, and a Google map. Customers are welcome to visit our shop to view and purchase items, and our customer service team is available via phone or email.
How long will it take you to answer my email?
We aim to respond to emails within 72 hours. Due to high email volumes, responses may sometimes take a bit longer, but rest assured, we read and respond to every email as soon as possible.
Why haven't I received my order confirmation/dispatch emails?
If you haven't received confirmation or dispatch emails, check your spam folder. Ensure that our emails can reach you by adjusting your spam settings. If issues persist, log in to your account to check your order status or give us a call.
For any further enquiries, please feel free to contact our customer service team.
At Chloe's Jewellers, we strive to make your ordering experience as seamless as possible. To place an order, select the item you wish to purchase, and you will be directed to a page displaying detailed specifications, including price and weight. Click 'Add To Bag' to add the item to your shopping basket.
Your shopping cart functions like a physical shopping cart, allowing you to hold items while you continue browsing. When you add an item, you'll be redirected to your cart, where you can review your selections and see the total price before shipping costs are applied. You can access your cart anytime by clicking the icon at the top right of the website.
Once you've added all desired items, click 'Checkout' to proceed with your order where you'll be taken to the checkout page. Please verify all information and ensure accuracy. You can specify a different delivery address if needed and choose to pay via PayPal or other options.
To complete your order, confirm your details and payment method, then enter your card details and address again. After payment verification, you'll receive an order confirmation email, and your order will be processed shortly.
What is my 'Cart' and how do I use it?
Think of a shopping cart you use in a store. You can add or remove items at any time. To add an item, click 'Add To Bag,' and you'll be taken to your cart. Here, you can adjust your selections or remove items. You can either checkout or continue shopping. To access your shopping bag without adding a product, click the icon at the top right corner of the page.
How secure are my credit card details?
We pride ourselves on top-notch security to ensure your personal information is safely transferred.
How do I know if you have received my order?
After placing your order, you'll receive a confirmation email with a summary of your order, total cost, and an order number for reference. Once your order is dispatched, you'll receive another email confirming it's on its way.
How long will it take to process my order?
Order processing times vary based on verification checks. Your bank may require security checks to validate your purchase. If all details match and are verified, your order will be processed quickly. If issues arise, our staff may contact you for additional verification.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible before dispatch. Email or phone us with your order number, and if it's still processing, we may be able to cancel it. If it has been dispatched, refer to our returns policy for further steps.
Can I track my package?
Tracking details will be provided in your dispatch email.
How is my order packaged?
All orders are sent in discreet packaging, such as plain envelopes or brown boxes, with no reference to Chloe's Jewellers on the package.
I think my package is lost, what can I do?
If you believe your package is lost, contact us for assistance. Our team will help you work with the courier to resolve the issue.
How do I know that you are a legitimate business?
Established in 1974, Chloe's Jewellers is a reputable jewellery shop based in London. Our contact page features our shop address, phone number, and a Google map. Customers are welcome to visit our shop to view and purchase items, and our customer service team is available via phone or email.
How long will it take you to answer my email?
We aim to respond to emails within 72 hours. Due to high email volumes, responses may sometimes take a bit longer, but rest assured, we read and respond to every email as soon as possible.
Why haven't I received my order confirmation/dispatch emails?
If you haven't received confirmation or dispatch emails, check your spam folder. Ensure that our emails can reach you by adjusting your spam settings. If issues persist, log in to your account to check your order status or give us a call.
For any further enquiries, please feel free to contact our customer service team.